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Customer Service Professional - Dutch Speaker

As Customer Operations Specialist you will:

  • ​Be the first point of contact for Customers
  • Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
  • Liase between customers and supply chain departments in coordination of delivery process
  • Proactively communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
  • Support in the resolution of delivery queries
  • ​Have an impact on relations with the business customers

Customer Service Professional - Dutch Speaker

Kraków
Full Time Work

Published on 3 Aug 2020